Refund Policy

In short: 14-day money-back guarantee on unused hours. Fully unused packs are refunded in full; partially used packs are refunded pro-rata for the unused time.

1. The policy

• Within 14 days of purchase, you can request a refund of any unused hour credits from that purchase.
• A fully unused pack is refunded in full.
• A partially used pack is refunded pro-rata for the unused portion. Usage is metered per second, so the refund reflects exactly the time you have not consumed.
• Fully consumed credits are non-refundable.

2. How to request a refund

Email support@nexterview.uz from the email address you purchased with, including your Paddle order or receipt number. You can also use the support link included in your Paddle receipt email.

3. How refunds are processed

Refunds are executed by Paddle.com, our merchant of record, to your original payment method — typically within 5–10 business days of approval. Any VAT or sales tax collected on the refunded amount is refunded proportionally.

4. EU and UK consumers

This 14-day policy is designed to meet or exceed the statutory right of withdrawal for digital services. By starting a metered session, you request immediate performance of the service, and time consumed before withdrawal is deducted from any refund, as permitted by consumer law.

5. Technical problems

If a session fails for reasons on our side — an outage or a defect in the Service — contact us and we will re-credit the affected time, regardless of the 14-day window.

6. Fair use

We may refuse refunds where the policy is being abused, for example repeated purchase-and-refund cycles. If you are considering a chargeback, please contact us first at support@nexterview.uz — we resolve almost all issues quickly and directly.